Privacy Policy
Last updated: March 7, 2026
1. Introduction
BookIt Technologies ("BookIt," "we," "us," or "our") operates the BookIt platform, which provides AI-powered appointment booking via SMS and web. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.
2. Information We Collect
- Account Information: Name, email address, phone number, and business details when you create an account.
- Booking Information: Customer names, phone numbers, email addresses, appointment details, and service preferences provided during the booking process.
- SMS Messages: The content of text messages exchanged between customers and our AI booking assistant to facilitate appointments.
- Usage Data: Log data, device information, IP addresses, and interactions with our platform for analytics and security purposes.
- Payment Information: Billing details processed securely through our third-party payment processor (Stripe). For businesses using BookIt Pay, customer payments are processed via Stripe Connect directly to the business's connected Stripe account. We do not store credit card numbers.
3. How We Use Your Information
- To provide and maintain our appointment booking services
- To send appointment confirmations, reminders, updates, and payment links via SMS
- To process and respond to customer inquiries through our AI assistant
- To improve our services, including AI response quality
- To prevent fraud, abuse, and enforce our terms of service
- To comply with legal obligations
4. SMS Messaging & Mobile Information
When you interact with BookIt via SMS, you consent to receive appointment and payment-related text messages.
- Message frequency varies based on your booking activity
- Message and data rates may apply
- Reply STOP at any time to opt out of messages
- Reply HELP for assistance
- Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party services that help us operate our platform (e.g., SMS delivery, payment processing, cloud hosting).
- Business Partners: The business you are booking with receives your name, phone number, and appointment details necessary to provide their services.
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure database storage, access controls, and regular security reviews.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.
8. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications by replying STOP
- Withdraw consent for data processing
9. Contact Us
BookIt Technologies
Email: support@bookittechnologies.com
Website: bookittechnologies.com